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Personal Outcome Measures® e-Learning Courses

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. CQL offers accreditation, training, certification, research, and consultation services to agencies that share our vision of dignity, opportunity, and community for all people.

The Personal Outcome Measures® (POM) is a person-centered discovery process developed by CQL, which explores the presence, importance, and achievement of outcomes, along with the supports that help people achieve those outcomes. In a Personal Outcome Measures® interview, 21 indicators are used to gain valuable insight into the lives of people with disabilities. The interview covers a variety of topics, including choice, health, safety, social capital, relationships, rights, employment, and more.

At an individual level, the POM can be used to inform a truly person-centered plan, and track progress in implementing that plan. At an aggregate level, organizations can collect POM data to analyze the impact of their supports, identify effective services, and highlight areas where additional work is needed.

This staff development solution from CQL provides self-paced training for organizational management and quality assurance teams to learn about the Personal Outcome Measures®. It includes 8 e-Learning courses that can either be taken together as a series, or individually for a stand-alone learning experience. From a general overview to practical application, the series offers a deeper understanding of the Personal Outcome Measures®.


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